Cancellation Policy (Workshops)

Twisted Earth Ceramics Cancellation Policy:

I will always do my best to reimburse people if they need to postpone or cancel their booking. If in the rare event that I cannot find anyone to take your place then the following applies should you need to cancel:

Two or more months before the course date:

I offer an almost full reimbursal (minus paypal transaction fees – around 5% of course fee – if you booked through the website plus a small administrative fee).

Less than two months before the course date: I can offer a 50% reimbursal (minus paypal transaction fees – around 5% of course fee – if you booked through the website and a small administrative fee).

Less than two weeks before the course date:

If in the unlikely event that I or the student cannot find someone to sub in for them, I am unfortunately not able to offer any reimbursal within this time. I may however be able to offer someone else the slot for a greatly reduced price in which case you may still eligible for a partial reimbursal (typically 50% of course fee).

To sum up – I do my best to accommodate students who are unable to attend as best I can!